Creating an Account	Top of page

Before we can process your first order, you will be asked to set up an online account. Maintaining an account at The CMS Online Store offers many advantages. It allows you to check your order history, track current orders and access your order receipt. It also keeps track of your payment information and shipping addresses, so you only have to enter this information once. Of course, all your data is encrypted and secure.

Setting up an account is easy: before completing your order, you will be asked to enter your email address as well as a password of your own choosing. You will then be asked to read and agree to our Purchase Agreement. We will send you an email to confirm this information.

What Is A Cookie?	Top of page

A Cookie is a small piece of information sent to your Web browser by a Web server to be stored for future reference. Once your browser has accepted and saved the Cookie from a particular server, every time you request another page from that server, the browser includes a copy of that Cookie as part of the request. Cookies are returned only to the Web server from which they were issued, and to no other Web server. To test your browser cookie settings, click button below.

Enabling Cookies	Top of page

To shop at The CMS Online Store you need to have all cookies enabled. Cookies are tiny text files stored on your computer when you visit certain web pages. We use cookies to keep track of what you have in your basket and to remember you when you return to our stores. Cookies cannot harm your computer and do not contain any personal or private information.

What Is JavaScript?	Top of page

JavaScript is a client-side scripting language developed by Netscape to add interactivity and functionality to Web documents.

Does the CMS web site use JavaScript?

Yes, the CMS Products web site uses JavaScript to validate user input. To test Javascript on your browser, click button below.

Enabling Javascript	Top of page

Certain parts of our web site need to have JavaScript enabled. Many popular web browsers have settings for Javasccript a simple option in the Preferences, but it's a bit trickier in Internet Explorer. Go to Tools > Internet Options > Security and click the Custom Level button. Scroll down until you see the Active Scripting section and make sure that Active Scripting is enabled. Then click OK to all the windows until you're back at your browser. Close your browser, then restart it to make sure the settings are applied.

Placing a New Order	Top of page

Can I Fax an Order to CMS?	Top of page

CMS can accept faxed orders, provided that all of the required information has been filled out in our faxable order form.

Fax Order (PDF)

Canceling an Order	Top of page

Orders for in-stock items are sent to our warehouse for shipping immediately after you place the order.

To request cancellation of backordered items, please email the sales department. In the request, please provide your Order ID and the part number(s) to be canceled. If we are unable to cancel your order, you will be notified via email within 24 hours. You can also contact CMS Sales at 1 -(800) 327-5773 | 1 - (714) 424-5520.

Forgot Your Password	Top of page

For Online Ordering

Visit the Account Page. Enter your email address in the email box and then click on the "Forgot your password?" button and your password will be sent to you immediately at that email address.

For Product Registration

Visit the Product Registration page. Click on the Forgot Password link under the login box. Enter your email address. Your Product Registration password will be sent to you via email with instructions regarding how to login.

Methods of Payment	Top of page

Payment Options:

Credit Card - The CMS Products accepts MasterCard, Visa, Discover, American Express and Government I.M.P.A.C. Please ensure the billing address information is as it appears on your credit card statement.

Prepayment - CMS Products will accept prepayment by check. Out of state checks must clear with the bank before product is released. Prepayment checks can be sent to:

CMS Products
Department 8738
Los Angeles, CA 90084-8738
Attn: SO#XXXXXXXX

Please include your 8 digit CMS sales order number in the attention line.

You must include necessary taxes and shipping costs, which will be quoted to you ahead of time by CMS Sales.

Why Am I Being Asked To Enter A Security Code?	Top of page

A Card Security Code (CSC) is a special security feature of your Visa, MasterCard, or American Express credit card. The CSC is a 3- or 4-digit number printed on your credit card. The security code helps validate that the customer placing the order actually has the credit card in his/her possession, and that the credit/debit card account is legitimate.

How does my Security Code protect me? The security code is only printed on the card and it is not contained in the magnetic stripe information nor does it appear on sales receipts or billing statements - you must have the card in your possession in order to use this code. Card Security Codes are not raised, so they are not scanned into standard credit card readers. In theory, these numbers are only visible to you. When you give your Card Security Code to a merchant, you assist the merchant in verifying that the order is being placed by you, the card holder.

Do I have to enter this security code? If this code is printed on your card, YES, you must enter the code. Visa, MasterCard, and American Express now require Internet stores to obtain the security code for all cards that have a code printed on them. In order for this transaction to be accepted and processed, you must enter this code if it's printed on your card. This is done for your protection.

For MasterCard and Visa: Turn the card over and look at the signature box. You will find either the entire 16-digit credit card number or just the last 4 digits, followed by the 3-digit CSC

For American Express: The CSC is always located above the account number on the face of the card, sometimes on the left side and sometimes on the right. Note: Some American Express cards have a 4-digit number below the account number. This is not the CSC.